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State of the Hospital Industry

First published in 2001, the State of the Hospital Industry is an annual publication from Cleverley + Associates that has become an essential desk reference for hospital executives. It reports findings on 68 critical indicators of hospital financial performance, including 4 proprietary measures:
  • Financial Strength Index®
  • Community Value Index®
  • Hospital Charge Index®
  • Hospital Cost Index®
The publication provides an insightful industry summary from one of the leading experts in hospital finance, William O. Cleverley, Ph.D. and a review of how hospitals can measure the value their facilities provide to their communities.


Author Biographies

William O. Cleverley, PhD
Founder + Chairman
William O. Cleverley, PhD has been the President of Cleverley + Associates since its formation in January 2000. Prior to forming the company, Dr. Cleverley, in conjunction with Dr. Roger Harvey, established the Center for Healthcare Industry Performance Studies (CHIPS) in 1992, which was acquired by United Healthcare in March 1998. In addition to his professional responsibilities, Dr. Cleverley is also Professor Emeritus at The Ohio State University where he has taught courses in healthcare finance since 1973.



James (Jamie) O. Cleverley, MHA
President
Mr. Cleverley serves as President of Cleverley & Associates, where he has worked since September 2003. Mr. Cleverley consults with hospital and healthcare organizations to identify financial and operating opportunities, as well as related strategies for performance improvement. Prior to joining the firm, he directed a statewide health services program for a medical association. Mr. Cleverley has written several articles dealing with healthcare financial analysis and application, including the annual Community Value Index hospital survey. He was the recipient of the Healthcare Financial Management Association’s Yerger/Seawell Best Article award.

Mr. Cleverley received his Masters in Health Administration from The Ohio State University in 2004. He received his Bachelors of Science in Business Administration from The Ohio State University in 1999.



Joanna M. LaFortune, MBA
Vice President of Data Services
Ms. LaFortune has been the Vice President of Data Services for Cleverley + Associates since January 2000. Prior to joining the firm, Ms. LaFortune was the Manager of Sales and Service for CHIPS/Ingenix. She joined CHIPS in 1993 where she was primarily responsible for the sale and technical support of hospital data-driven products. Ms. LaFortune has worked extensively with the Medicare Cost Report and has a broad understanding of financial and operating performance measures.

Ms. LaFortune received her Masters in Business Administration from The Ohio State University in 1998. She received her Bachelors of Science in Business Administration from The Ohio State University in 1993.



Lauree E. Handlon, MS, RHIA, CCS, CPC-H, FAHIMA
Director, Data Quality & Reimbursement
Ms. Handlon serves as the Director of Data Quality & Reimbursement. Ms. Handlon had previously been a Data Quality and Reimbursement Consultant since joining Cleverley & Associates in July of 2002. Prior to joining the firm, Ms. Handlon was the OCE/NCCI Auditor at The Ohio State University Medical Center. She monitored outpatient accounts for accurate, timely, and compliant coding and billing. She worked closely with APC regulations and guidelines provided by CMS and the local Fiscal Intermediary.

Ms. Handlon received her Masters degree through the School of Allied Medical Professions from The Ohio State University in 2008. She received her undergraduate degree in Health Information Management and Systems from The Ohio State University in 2000. She is a member of the American Health Information Management Association and the American Academy of Professional Coders. Ms. Handlon was selected as the President-Elect for the Ohio Health Information Management Association with term beginning July 2011. Ms. Handlon also received the recognition as a Fellow of the American Health Information Management Association in December of 2011.


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